Introduction
- Chinesemarks.com (the “Site”) is operated by Gerald Davison Ltd being a company registered in the United Kingdom, registration number 4511659
- The site, prices and products displayed are updated from time to time. You should check the site and the current terms to ensure you have the latest information.
Your order
When you order Products from the Site, we treat this as an offer from you to purchase such Products. We may refuse to accept such orders for any number of reasons – such as unavailability of Products, Product or pricing errors.
On receipt of your order we’ll send you an email describing the Products you’ve ordered. These communications confirm we’ve received your order, but won’t constitute an acceptance of your offer to purchase Products from us. We’re not legally obliged to provide the Products and services to you during the offer process (before the contract is completed). The contract between you and us will only be completed when we dispatch the Products to you. Any Products on the same order which haven’t been dispatched to you don’t form part of that contract. Ownership of the Products will be passed to you on successful payment.
Price and payment
Books are currently Zero rated for VAT in the UK so no change has been made for VAT. Despite our efforts, sometimes information and prices on this site may be incorrect. However, we do try to check these as part of our order processing – and if we spot an error, we’ll contact you.
Payment will be debited from your card at the point of order of the Products or provision of the service to you, unless you pay via PayPal and any other payment intermediaries, in which case they may debit the payment upon delivery of the Products according to their terms and conditions. If we’re unable to supply the Products to you, we’ll notify you and refund the relevant amounts if payment has been debited from your card.
If we’re unable to take payment from your debit or credit card, we’ll need to cancel your order. If your order is cancelled, you can re-order at any time.
Proof of payment
Proof of payment will be in your order confirmation.
Availability and delivery
We try to provide you with availability information for Products on this Site. Beyond what we say on such pages, we can’t be more specific about availability and delivery dates.
Delivery dates are estimates only. As we process your order, we’ll inform you if any Products on your order turn out to be unavailable or delayed for any reason.
How will my order be delivered?
Single items will be dispatched by UK Royal Mail on a Tracked and Signed-for basis. Orders outside the UK will be using Air Mail services. Multiple items in larger parcels may be dispatched by other courier companies at the best rates available. The confirmation email we’ll send you once your Products have been ordered, will also state the chosen carrier and delivery method.
Varying costs for Packing and Postage depend on your location and the rate for these is shown on the website and is automatically added to the cost of the item at check-out. All packing costs and postage charges are made at actual cost.
In certain territories or regions there may be import duty or tax applied to your purchase by local authorities which will be entirely the responsibility of the purchaser.
*Please note that we process orders and liaise with our carriers within business days (Monday-Fridays excluding bank holidays). This means that if you place your order after 3pm on a Friday, we will not process it until Monday (if working day) and delivery times will be delayed to the next subsequent working days.
Our experience in 2021 is that delivery times have become extended by Brexit in Europe and the wide ranging effects of the Covid-19 pandemic on both air transport systems and postal authorities across the world. For orders in the UK please allow 10 days for delivery and outside the UK up to 60 days.
Right to cancel and return Products
You can cancel your order, whatever the reason as long as it has not already been despatched. To cancel click on the order number in your confirmation email and follow the instructions on the site.
You shall follow the below process for any issues with your order:
- For any issues placing your order and general customer support, please contact us via the web form.
- If you didn’t receive your Product in the expected delivery time, you shall contact us via the web form and we will check and update you on the dispatch and courier status of your order. We will inform you if we need to re-attempt the delivery and the options you have to receive your Product. If we confirm that the Product was lost during the delivery due to our or our courier’s fault, we will reissue a new parcel for you.
General
The terms of this agreement won’t affect any legal rights you may have under any law, and which we can’t exclude. We’ll send you notices by email, post or text. Please tell us about any changes to your contact details so we can contact you in relation to your order or use of our services. We may update these terms from time to time, so please check the then-current version before you place your order.
These terms are governed by the laws of England and Wales, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in England and Wales.
Our details
Gerald Davison Ltd
Registered Office: 2 Bailey Hill, Castle Cary, England, BA7 7AD. If you have any questions about your order or our services please contact us via the contact form.
